FAQ
  • Why is my Lightburn "busy" and the machine doesn't move?
  • The engraving machine cannot connect to LaserGRBL
  • The engraving is not straight
  • When drawing a straight line, it turns into a curved line.
  • How to improve the quality of engraving?
  • Why the image is not clear?
  • How to increase the movement speed of the preview frame?
  • Can I engraveon curved object?
  • Why the image I engraved is mirrored or backwards?Why does the laser move in the opposite direction?
  • Why is my laser exceeds range for engraving?/Why does my laser rattle when moving to the border?
  • Why is my engraved images ghosting? /Why does it appear double lines?
  • Why can't my Lightburn software find /connect to the laser?
  • Why is my software running properly but the laser stops?
  • Why is the moving distance of the laser different from the software?
  • Why is my lasermoving so slowly?
  • Which version of lightburn software should be buy?
  • Why do I change the speed but the movement speed stays the same?
  • How to solve Over-burned edges?
  • How to change the engraving size?
  • How far should the laser be from the engraved object?
  • Why the corners of the image l engraved are burnt or too dark?
  • Why is the back of the plank I cut badly charred?
  • Why is the laser power getting weaker?
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Why can't my Lightburn software find /connect to the laser?

Make sure you or controller connect -you If you can't If your macOS service, and are physically connected to the laser, and have chosen the correct type of laser in LightBurn, and the right connection method. Some systems don't automatically need to choose the correct port the first time.

find the laser, you can add lasers by "Create Manually". device cannot connect to the laser engraving machine, please contact customer we will assist you to flash the firmware.

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Last updated 11 months ago